There has been an influx of websites marked as "spam" on Pinterest lately. This means people's websites are becoming blocked and every one of their links being considered spam. If this is you, don't worry. I have the solution.
I woke up one ambitious morning only to find that Pinterest had marked my site as spam. That's right, it blocked every single pin on Pinterest (I have hundreds). The message I received in return? "Sorry we blocked this link because it may lead to spam". There is absolutely nothing "spammy" about my site.
Pinterest is my second biggest source of traffic (next to Google) so a loss of Pinterest is a major hit to my business. The other issue that concerned me was with customer service. Social media platforms have terrible customer services. Pinterest is no different.
There is no:
- Direct Customer Support
- Chat Windows
- Numbers to Call
There is literally no direct help. There is only a FAQ page which will eventually lead you to a button that you can click on that will redirect your to a form... You will need to get to this form. To help you out, here is the link: Pinterest Help Center.
Once you are there, follow these instructions:
FILL OUT THE "WHAT DO YOU NEED HELP WITH?*" BOX
You will see "What do you need help with?*" box. Make sure to click on "Business accounts".
FILL OUT THE "TELL US MORE*" TAB
When the "Tell us more*" box pops up, be sure to click on "Pinterest blocked my site".
CLICK ON "I STILL NEED HELP"
Pinterest will then notify you of why they think your site should be blocked. Don't bother with this. If you know your URL is good, scroll to the bottom and hit the red button that says "I still need help".
FILL OUT THE POPUP FORM
Once you click on "I still need help" you will receive a form box to your right as shown below. You will have to fill out that box. For title put " Pinterest incorrectly blocked my site" or something similar.
In "Description" put " My site was incorrectly blocked..." with a short detail. If your WHOLE site is blocked (every pin is marked as spam) then be sure to add that to your message.
Also, you MUST add:
- Your Website URL
- A link to a pin that is showing that it's blocked
Then (this is ** important**) copy that exact description you just wrote because you will need it again.
SUBMIT THE INFORMATION
After you hit submit you NEED TO WAIT to receive an email confirmation. This may take some time to hit your inbox; however, you must be ready when it does (be sure to check spam, social, or promotional folders if you don't see it). You will need to respond in a timely matter.
PINTEREST WILL SEND YOU AN EMAIL
Responding to this email is ESSENTIAL to them fixing the issue. Be sure to watch for the email (it may end up in spam).
RESPOND TO THE EMAIL
Copy and paste your original message.
Send it and you are done!
This should be addressed within 48 hours. If it isn't, then try to contact them again. Another piece of advice I received from a blogger was to also have other bloggers report the issue for you and/or have Tailwind (if you have an account) help you out as well.